SMS, Social, Messaging
Every channel.
One voice.
Two-way guest messaging on SMS & MMS, Apple Messages, WhatsApp, Instagram, KakaoTalk and LINE - one branded inbox for your team, campaigns that actually get read, and an AI concierge on your site that answers, books, and reports.
What Omni does
Every channel covered.
Every request captured.
Omni is your venue's messaging layer: the channels guests actually read, one branded inbox for your team, and an AI concierge holding the front door - grounded in your venue's real facts, never guessing.
Every channel, one inbox
Two-way SMS & MMS (10DLC-registered), Apple Messages, WhatsApp, Instagram, KakaoTalk, LINE - every thread lands in one branded inbox your team answers from web or mobile.
Campaigns that land
Loyalty blasts and announcements with real opt-in and opt-out - plus email that actually arrives: SPF, DKIM and DMARC enforced. Texts get read in minutes, not days.
AI concierge on your site
Answers guest questions straight from your real menus, hours, and policies. It never guesses - anything uncertain becomes a warm hand-off to your team.
Reservations in chat
Guests complete a full reservation or contact request without leaving the conversation - every field your booking form requires, confirmed before it sends, delivered as branded email with the full transcript.
Reports & dashboard
Daily-then-weekly digests of what guests asked - with draft FAQ copy ready for review - and a wp-admin dashboard of every conversation and request. Sortable, filterable, exportable.
Compliance built in
10DLC and channel registration handled, explicit opt-ins, age-gated marketing consent, clear AI disclosure, and US-hosted models for guest conversations.
How it works
Live on your site in days, not months.
We wire your channels
Numbers, 10DLC registration, Apple Messages, WhatsApp and the rest - approved, connected, and branded as your venue, not ours.
The concierge learns your venue
Menus, pricing, hours, policies, house rules - compiled into a confidence-labeled knowledge base your team signs off on, behind a widget matched to your site's design.
One inbox, full picture
Your team answers every channel from one place; reservation requests, transcripts, and what-guests-ask reports flow in from day one.
Did an email bring you here?
That email was sent by Axio Omni on behalf of the venue you chatted with. Your request went straight to their team - just reply to the email to reach them directly. Omni never books on its own: the venue reviews and confirms every request personally.
Ready when you are
Put Omni at your front door.
Pilot pricing for NYC venues - live on your site with your real knowledge base.
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